Advancing The Profession of Pharmacy

Pharmacists as Drivers of Healthcare Savings for Patients, Payers and Providers

by | Mar 4, 2020 | Consulting Pharmacist Education

Pharmacists are being pushed to work harder, faster and with less support than ever before, and the results are dangerous for our patients.

Stressed pharmacists are making mistakes and filling prescriptions incorrectly, resulting in side effects, hospital visits and — in some cases — death.

All to save money and increase profits.

Now, I have no problem with having a profitable business. In fact, I advocate for it by empowering pharmacists to think like entrepreneurs, but I believe the current business model in pharmacy is set up for failure.

Instead of pushing pharmacists to work dangerously fast (some required to fill a prescription in a minute or less, aka McPharmacy!), how about we leverage our skills to generate some REAL value?

I’m talking about cost savings.

I believe pharmacists can achieve cost savings for patients, providers, and payers.

1. Patients

Pharmacists have more daily interactions with patients than with any other healthcare professional.  We are the undisputed “most accessible” healthcare professional.

According to this article, the average patient visits their pharmacy 35 times per year versus visiting their primary care physician only four times per year.

That is over eight times more frequently a patient will interact with a pharmacist than with a physician.  And with all pharmacists graduating with a Doctorate level degree since the early 2000s, chances are, your pharmacist is a doctor.

So how can pharmacists help patients save money?

  • Deprescribing or Weaning Off Medications

One way pharmacists can help patients save money is through weaning off inappropriate medications or by practicing alternate methods of treating conditions.

Deprescribing is the process of intentionally stopping a medication or reducing its dose to improve the person’s health or reduce the risk of adverse side effects.
This can be achieved by adding a “stop date” to medication therapy.

This article looks at the single drug class of proton pump inhibitors and shows that 68.8% of patients are being inappropriately prescribed a PPI on discharge from an inpatient hospital setting.  The article estimates this one drug class, with long term use creating a cascade of downstream negative consequences for the patient, accounts for $10 billion in healthcare spending alone.

If a patient has a legitimate indication for medication use, there’s still hope, however.

Non-drug therapy, also known as “lifestyle modification” is an effective way to help the patient decrease their dependence on medication as well.

Exercise and therapeutic nutrition plans, for example, can result in weight loss and lower blood pressure, reducing dependence on insulin or blood pressure medication.

And pharmacists stand at the ready to help support patients with successful discontinuation strategies.

  • Identifying Cost-Saving Alternatives

Sometimes patients don’t have the option to de-escalate or discontinue therapy.
In these cases, pharmacists can step in with information about evidence-based treatment regimens that factor in things like insurance coverage and the difficulty of acquisition.

For example, a family member messaged me the other day asking about alternatives for an expensive, brand name COPD medication they were getting.  The brand name inhaler was not on the insurance formulary and the patient was left without their medication until the prescriber could be contacted, the insurance plan satisfied and the new prescription is sent back to the pharmacy.  This process is sometimes taking up to 72 hours.

Unfortunately, because of the way inhalers are packaged, there’s no way to dispense only a short term supply of this type of medication.

If there had been a legal document in place called a “therapeutic substitution collaborative practice agreement,” it would have allowed the pharmacist to quickly identify which inhalers were on the patient’s insurance formulary and simply switch to an equivalent product.

This not only saves the patient money but can also reduce the risk of a COPD exacerbation and hospitalization due to a lack of medication access.

Which brings me to my next beneficiary for the value pharmacists can provide.

2. Payers

Payers can indicate a number of organizations. This could be a private employer-sponsored plan. This could be a self-funded health system insurance plan, also known as a provider-sponsored health plan.

Or it could be the largest third-party payer organization in the United States, the Centers for Medicare and Medicaid.

No matter the size, whether public or private, pharmacists can help payers save money by improving overall patient outcomes and helping patients avoid costly hospitalizations.

  • Adherence to Treatment

Medication adherence is defined by the World Health Organization as “the degree to which the person’s behavior corresponds with the agreed recommendations from a health care provider.”

But it’s the patient’s choice whether or not to follow medical advice, so why does it matter to payers?

Let’s take the example of blood pressure medication.

The pharmacist filled a patient’s blood pressure medicine 40 days ago and gets a “medication therapy management” (MTM) alert that the patient is overdue for a refill.

The pharmacist calls the patient and the patient shares they don’t need a refill because they have stopped taking the medication due to swelling in their legs. The patient is not due to see their doctor again for another three weeks so the pharmacist decides to contact the prescribing physician and request an alternative antihypertensive, less likely to cause swelling.

The pharmacist is able to quickly identify a breach in adherence and correct the issue before the patient experiences a devastating health crisis like heart attack, stroke or a hypertensive crisis.

If payers want to leverage truly impact adherence, they need to invest more in their biggest ally, the pharmacist.

  • Preventative Care

Preventative care benefits everyone in the system: the patient, the payer, and the provider.

When a patient’s dependence on medication is reduced, they have better health outcomes.

When a patient’s adherence is monitored, they have better health outcomes.

This reduces the amount paid out by the payer, resulting in cost savings.

But what if we could do more for our healthy patients?

There’s a growing trend in functional and integrative medicine.

Integrative medicine is a form of medical therapy that combines practices and treatments from alternative medicine with conventional medicine.

What I like about integrative medicine is that it provides a safe opportunity for patients without a “major diagnosis” to explore non-drug, alternative therapies to optimize their health and keep them healthy.

From a personal standpoint, as a healthy 33-year-old, I feel completely left out of the healthcare system.

My preventative annual visits are practically a waste of my time.  At best, I’m told if my weight or cholesterol levels are creeping up.  At worst, I’m asked why I’m there and what my chief complaint is, to which I answer, “I have none, I’m just trying to stay healthy.”

The system isn’t set up to help healthy people stay healthy. It’s certainly not set up to help healthy people improve their health.

That is why I, and many others like myself, have turned to integrative medicine.
Pharmacists recognize there is a time and place for medications, but we have a healthy respect for them and believe they should be used as sparingly as possible.

Right now, payers have a reactive approach to healthcare. Pharmacists are waiting and willing to help shift mainstream healthcare’s focus to a proactive one.

3. Providers

Providers and pharmacists have traditionally suffered from somewhat ‘strained’ relationships, but I want providers to know that pharmacists are eager to change this dynamic.

Though we often share the exact same patients, we don’t share much information with one another about those patients.

Providers view pharmacists as ‘bothersome’ when they request endless amounts of paperwork in the form of prior authorizations, refill requests, therapeutic substitutions (mentioned above) and not to mention questioning any “creative” dosing strategies for our patients.

Pharmacists have the impossible task of questioning a prescriber on inappropriate dosing with a perfect blend of respectfulness and firmness.

Since pharmacists have no access to the prescriber’s notes, we have no way of knowing ahead of time if the dosing was in error or in fact intentional on the part of the physician.

If patient data were shared between providers and pharmacists, (a novel idea to be sure!) it could save the providers time and money through improved quality measures and productivity metrics.

  • Value-Based Care

One area pharmacists can be leveraged the most is in preventative services, patient education, and continuous medication management.  All of which can impact the quality metrics scores payers give to providers, known as the Quality Payment Program.

If a patient’s insurance plan, for example, stipulates it won’t pay the physician full reimbursement until a patient’s diabetes is under control, the physician will receive less money for a patient that isn’t reaching the optimum goal.

Pharmacists, working as a Quality Coordinator for a physician, can help the primary care provider achieve these metrics by implementing services like Chronic Care Management, Continuous Medication Monitoring, Annual Wellness Visits, and Preventative Care Services like Tobacco Cessation counseling that are aligned with the quality metrics chosen by the clinic.

Pharmacists are trained in programs like tobacco cessation and because of our background in pharmacokinetics, we know that nicotine is an enzyme inhibitor in the cytochrome P450 system.

This means as we help patients quit tobacco, we expect medications to be impacted and are trained to adjust dosing based on the increased effects of enzyme activities on narrow therapeutic window medications.

By leveraging a pharmacist’s pharmacology and medication therapy management skills, patient outcomes may improve, increasing revenue for the physician without much additional effort required by the overseeing physician.


  • Productivity

Incorporating a pharmacist into a physician’s office or clinic adds another medical mind to the equation, which can increase productivity.

With increased productivity comes better revenue and cash flow for the clinic.
It can also equate to less paperwork as the in-office pharmacist can be a “bridge” between the community pharmacist, the patient, the payer, and the provider.

One of my favorite opportunities for increasing productivity is explained in this publication in the Journal of the American Pharmacists Association “Evaluation of a pharmacist-physician covisit model in a family medicine practice.”

“Compared with physician billing alone, covisits generated an additional $4924.41 in 14 half-days or $158,291.04 over 1 year. Compared with separate visits, the covisit model increased estimated clinic revenue by $2757.89 over the 14 half-days and $88,646.47 over 1 year.

“During the pilot period of the covisit model, the pharmacist and physician combined billed a total of 189 visits, compared with 164 visits on matched days with separate visits. With covisits, more high-complexity codes and initial Medicare Annual Wellness Visits were billed.

“The physician was able to see an additional 1.3 patients per half-day in the covisit model compared with separate visits, and there was an average of 3.2 open physician appointments per half-day with covisits compared with 1.4 with separate visits.”

And that study was just looking at covisits.

Now, for 2020, CMS has expanded the number of services that pharmacists can offer under the general supervision of a physician to include services like Chronic Care Management and Remote Physiologic Monitoring services that can be offered by a pharmacist without the direct supervision of the physician.

Talk about a productivity hack!

Why Aren’t Pharmacists Being Leveraged?

The primary reason pharmacists aren’t currently being leveraged in these areas is that we aren’t healthcare providers under Medicare and, therefore, don’t have a way to bill for these services.
But there is hope!

Within the Pharmapreneur Academy, we are working on building a model to solve this exact problem and show the value of pharmacist-led clinical services.

As a way to get paid for the services mentioned in this article, pharmacists could work directly with cash-paying patients, contract with third-party payers and/or working with primary care clinics to achieve better patient outcomes.

The sooner we shift pharmacists into these roles, the sooner we can have an impact on overall healthcare spending.

If you are a patient, payer, provider or pharmacist, I would like to invite you to join the 2020 to see how pharmacists are working in practice models today that provide a huge amount of value and cost savings for the healthcare system.

You’ll hear from pharmacists like Jesica Mills of Owensboro Family Pharmacy and Wellness in Owensboro, Kentucky about the integrative medicine services she’s offering her patients.

Or from Nancy Myers, a pharmacist working with patients and providers in a Comprehensive Primary Care Plus (CPC+) clinic in Searcy, Arkansas.

Or Jennifer Shannon, a pharmacy owner in Georgia who has partnered with Emory University Hospital to offer a Transitions of Care program making a huge impact on patient readmission rates.

You can register for the free, virtual conference event, LIVE April 8-12th, 2020 at

About the Author

Blair Thielemier, PharmD, is a business development consultant specializing in pharmacist-led billing models. She has set the industry standard for virtual pharmacy conferences with the Elevate Pharmacy Virtual Summit in 2017. She has consulted with national pharmacy organizations, drug wholesalers, point of sale companies, and Fortune 5 health insurers. She has books and online courses available for individuals looking to leverage their pharmacy knowledge into monetized clinical programs at She speaks internationally about trends in leveraging pharmacists to improve value-based care.


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